Privacy Policy

Privion L.L.C. (“Privion,” “we,” “our,” or “us”) is committed to protecting your privacy and handling data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.

Scope of This Policy

This Privacy Policy applies to information collected through:

• The Privion website
• The Privion platform and services
• Communications with Privion

This policy does not apply to third-party services, systems, or data sources you choose to connect to Privion.

Information We Collect

a. Account and Contact Information

We may collect:

• Name
• Email address
• Organization name
• Billing information
• Account credentials

This information is used to provide access, support, and billing.

b. Platform Usage Information

We may collect limited technical information such as:

• Log data (timestamps, feature usage, errors)
• Authentication events
• System performance metrics

This information is used to operate, secure, and improve the platform.

c. Customer-Provided Data

Privion processes data, documents, and content that customers choose to connect or upload to the platform (“Customer Data”).

Important:

• Customers retain full ownership of all Customer Data.
• Privion does not claim ownership of Customer Data.
• Customers control what data is connected, how it is used, and who can access it.

How Customer Data is Used

Customer Data is used only to:

• Generate AI agent responses within defined scopes
• Provide access to authorized users
• Support configured workflows and integrations

Privion does not:

• Use Customer Data to train public or shared AI models
• Share Customer Data across customers
• Sell Customer Data
• Use Customer Data for advertising

AI agents operate only on approved knowledge sources defined by the customer.

Data Isolation and Control

Privion is designed to support customer-controlled environments.

Depending on configuration:

• Customer Data may be isolated per organization
• Access may be restricted by role-based permissions
• Data retention and scope are determined by customer settings

Privion does not expand access to Customer Data beyond customer-defined permissions.

Data Security

Privion implements reasonable administrative, technical, and organizational safeguards designed to protect the platform, including:

• Encryption in transit and at rest (where applicable)
• Role-based access controls
• Environment-level isolation
• Secure authentication mechanisms

Security measures vary depending on deployment model and customer configuration.

Third-Party Services

Customers may choose to integrate Privion with third-party services, APIs, or systems.

Privion is not responsible for:

• Data practices of third-party services
• Content or security of external systems
• Data shared directly with third parties by customers

Use of third-party services is governed by their respective privacy policies.

Cookies and Analytics

Privion may use cookies or similar technologies to:

• Maintain user sessions
• Improve website functionality
• Understand usage patterns

You may adjust browser settings to manage cookies. See our Cookie Policy for details.

Data Retention

Privion retains information only as long as necessary to:

• Provide services
• Meet legal or contractual obligations
• Maintain security and operational integrity

Customer Data retention depends on customer configurations and usage.

Your Choices

You may:

• Update account information
• Request account deletion (subject to contractual obligations)
• Manage permissions and access within your organization

Requests can be made by contacting us at the email below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective upon posting. Continued use of the services indicates acceptance of the updated policy.

Contact Information

Privion L.L.C. 1110 Brickell Ave Suite 430 Miami, FL 33131

Email: info@privion-agents.ai